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1. Introduction These Terms and Conditions govern the sale of products through our app. By making a purchase, you agree to these terms. 2. Who We Are We are St Nectan’s Glen Ltd, a company registered in the UK. Our contact details are: info@st-nectansglen.co.uk. 3. Ordering and Payment • You must be at least 18 years old to make a purchase. • Orders are confirmed once payment is received. • Prices include VAT where applicable. • We accept card payments. 4. Delivery • We aim to deliver within the estimated timeframe but cannot guarantee specific delivery dates. • If a delivery is delayed beyond 30 days, you may cancel your order for a full refund. 5. Returns and Refunds • You have 14 days from receiving the product to request a return. • Returned items must be in their original condition. • Refunds are processed within 14 days of receiving the returned item. 6. Faulty or Incorrect Goods • If you receive a faulty or incorrect product, contact us within 30 days for a repair, replacement, or refund. 7. Cancellation Rights • You can cancel an order before dispatch by contacting us. • If the order has already been dispatched, you may need to return it before a refund is issued. 8. Liability • We are not responsible for delays beyond our control. • We do not accept liability for indirect losses, including loss of income or business. 9. Changes to These Terms We may update these terms occasionally. Changes will apply to new orders only. 10. Governing Law These terms are governed by UK law, and any disputes will be handled in UK courts.
We do not store credit card details nor do we share customer details with any 3rd parties.
Privacy and Data Protection Policy 1. Introduction This Privacy and Data Protection Policy explains how we collect, use, and protect your personal data when you use our app to purchase products. We comply with the UK General Data Protection Regulation (UK GDPR) and other relevant laws. 2. Who We Are We are St Nectan’s Glen Ltd, registered in the UK. If you have any questions about this policy, contact us at info@st-nectansglen.co.uk. 3. What Data We Collect We may collect the following personal data: • Name and contact details (email, phone number, address) • Payment details (processed securely through third-party providers) • Purchase history • Device and app usage data 4. How We Use Your Data We use your personal data to: • Process and deliver your orders • Communicate with you about your purchases • Improve our services and app experience • Comply with legal and regulatory requirements 5. Data Sharing We do not sell your data. However, we may share your data with: • Payment providers to process transactions • Delivery companies to fulfil orders • Legal authorities when required by law 6. Data Security We take appropriate security measures to protect your data from unauthorised access, loss, or misuse. 7. Your Rights Under UK GDPR, you have the right to: • Access the personal data we hold about you • Correct inaccurate data • Request deletion of your data (subject to legal obligations) • Restrict processing of your data • Object to the use of your data for marketing 8. Cookies and Tracking Our app may use cookies or similar tracking technologies to improve user experience. You can manage your preferences in your device settings. 9. Data Retention We keep your data only as long as necessary for legal and business purposes. After this period, it is securely deleted. 10. Changes to This Policy We may update this policy from time to time. Any changes will be posted in the app. For questions about this policy, contact us at info@st-nectansglen.co.uk.
Delivery • We aim to deliver within the estimated timeframe but cannot guarantee specific delivery dates. • If a delivery is delayed beyond 30 days, you may cancel your order for a full refund.
Returns and Refunds • You have 14 days from receiving the product to request a return. • Returned items must be in their original condition. • Refunds are processed within 14 days of receiving the returned item. Faulty or Incorrect Goods • If you receive a faulty or incorrect product, contact us within 30 days for a repair, replacement, or refund. Cancellation Rights • You can cancel an order before dispatch by contacting us. • If the order has already been dispatched, you may need to return it before a refund is issued.
You must be at least 18 years old to make a purchase.
For any questions, please contact us at info@st-nectansglen.co.uk.
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